Effective Date: April 13, 2026
Highland Canyon (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, create an account, make a purchase, or otherwise interact with us (the “Site”).
This Privacy Policy is incorporated into and forms part of our Terms & Conditions. By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”).
A. Information You Provide
We may collect:
- Name
- Email address
- Phone number (if provided)
- Billing and shipping addresses
- Account login credentials
- Order history and purchase details
- Communications (contact forms, emails, support inquiries)
- Newsletter and marketing preferences
We do not store full payment card information. Payments are processed securely by third-party payment providers.
B. Information Collected Automatically
When you use the Site, we may automatically collect:
- IP address
- Browser type and device information
- Operating system
- Pages viewed and time spent on the Site
- Referring URLs and navigation patterns
- Approximate geographic location (based on IP)
- Interaction data (clicks, scrolling, session activity)
C. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Operate and maintain Site functionality
- Enable customer accounts and saved preferences
- Remember items in your cart
- Analyze traffic and usage behavior
- Improve performance and user experience
- Deliver marketing and advertising content
We may use both:
- First-party cookies (set by us)
- Third-party cookies (analytics and advertising partners)
You can control cookie settings through your browser. Disabling cookies may impact Site functionality.
2. How We Use Your Information
We use Personal Information to:
- Process and fulfill orders
- Manage customer accounts
- Provide customer support
- Send transactional communications (orders, shipping, account updates)
- Send marketing and promotional communications (with consent where required)
- Improve Site functionality and user experience
- Analyze traffic, trends, and performance
- Detect and prevent fraud or misuse
- Comply with legal obligations
We may also create aggregated or de-identified data that cannot reasonably identify you.
3. Email Marketing & Communications
By providing your email address (including during checkout or account creation), you consent to receive communications from Highland Canyon, including:
- Transactional emails (order confirmations, shipping updates)
- Customer service communications
- Promotional and marketing emails
You may opt out of marketing emails at any time using the unsubscribe link in any email.
Important:
- Transactional communications cannot be opted out of
- Marketing consent is not a condition of purchase
4. How We Share Information
We do not sell personal information for monetary compensation.
We may share your information with trusted third parties for business purposes, including:
A. Service Providers
- Payment processors
- Shipping carriers and logistics providers
- Email marketing platforms
- Hosting and infrastructure providers
- Analytics and advertising platforms
These parties may process your information only as necessary to perform services on our behalf.
B. Legal & Compliance
We may disclose information if required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights, property, or safety
- Prevent fraud or misuse
C. Business Transfers
In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.
5. Advertising & Analytics
We may use third-party tools (such as analytics and advertising platforms) to:
- Measure website performance
- Understand user behavior
- Deliver targeted advertisements
These tools may collect data through cookies and tracking technologies.
In some jurisdictions, this type of data sharing may be considered “selling” or “sharing” personal information for advertising purposes.
6. Your Privacy Rights (U.S.)
Depending on your state of residence (e.g., California, Colorado, Virginia), you may have rights including:
- The right to know what personal information we collect
- The right to access your personal information
- The right to request deletion
- The right to correct inaccurate information
- The right to opt out of certain data sharing for targeted advertising
- The right to opt out of marketing communications
To exercise your rights, contact us at:
service@highlandcanyon.com
We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your rights.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this Policy
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
8. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
The Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will delete it.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Do Not Track Signals
Our Site does not currently respond to “Do Not Track” browser signals. We operate as described in this Privacy Policy regardless of such signals.
12. International Users
If you access the Site from outside the United States, you acknowledge that your information may be transferred to and processed in the United States.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will revise the “Effective Date” and post the updated version on this page. Continued use of the Site constitutes acceptance of the updated Policy.
14. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
Highland Canyon
service@highlandcanyon.com
6710 Supply Way
Boise, ID 83716